Frequently Asked Questions
Collagen
What is collagen?
Collagen is the most abundant protein in the body, providing structure to skin, hair, nails, bones, and joints.
Why is collagen important?
Collagen supports skin elasticity, joint health, and overall tissue strength. It is essential for maintaining a youthful appearance, mobility, and overall well-being as we age.
What are the benefits of collagen?
Collagen helps improve skin elasticity, support joint health, and assist in muscle recovery by promoting tissue repair. It also strengthens hair, nails, and connective tissues.
What is the best way to mix this product?
Simply stir or blend one scoop of the powder into water, coffee, or a smoothie. It dissolves easily for convenient daily consumption.
What is the amino acid profile of this product?
This product is rich in essential amino acids, including glycine, proline, and hydroxyproline, which are key to collagen formation and support tissue health. Check product details page for complete list.
When should I use this product?
You can take this product at any time of the day, whether in the morning or after workouts, for convenient daily support.
What does this collagen formula do?
It supports healthy skin, joints, hair, nails, and overall vitality by replenishing your body’s natural collagen levels.
What is collagen loading?
Collagen loading involves an initial phase of increased collagen intake (20-30 grams daily) to quickly boost your levels. After this, you can maintain the benefits with a regular dose of 10-15 grams per day.
Why should I be supplementing with this product?
As collagen levels naturally decline with age, supplementation helps maintain skin elasticity, joint flexibility, and overall tissue health.
Is this product vegan?
No, this product contains collagen derived from animal sources such as bovine, chicken, fish, and eggshell membranes.
What’s the difference between Multi Collagen Protein and Collagen Peptides?
Multi Collagen Protein provides multiple types of collagen (I, II, III, V, X) for comprehensive benefits, while Collagen Peptides typically offer only one type of collagen, often Type I.
How does Instasorb technology work?
InstaSorb technology ensures the collagen powder dissolves rapidly without clumping, promoting better absorption and quicker nutrient delivery for enhanced health benefits.
How can I tell if this product works?
After consistent use, you may notice improvements such as better skin elasticity, stronger nails, and greater joint comfort.
How long before I can start looking for benefits?
Most users notice visible improvements in skin elasticity and joint comfort within 4-6 weeks of consistent use.
Can I take this product with other collagen products?
Yes, you can combine different collagen products, like Beauty Collagen and Collagen Peptides, for enhanced benefits.
Why is the product not full?
Product servings are based on weight not volume. Settling of the product occurs after filling and transport. Pro tip: Fluff the powder before use. Open the bottle, remove the scoop and gently shake to loosen the powder. This ensures accurate servings and prevent compacted scoops that could lead to quicker usage.
Additional Information
Where can I buy your products?
You can buy our products directly from our website www.healthharbornutrition.com. We are working on expanding to Amazon and other retail shops.
Do you offer sales or coupons?
Yes, we occasionally offer sales, discounts, and coupon codes. To stay informed, subscribe to our newsletter for updates.
Can I get a sample before purchasing a large canister?
At this time, we do not offer samples, but you can purchase smaller sizes available on our website to try before committing to a larger order.
What is the typical order processing time?
Orders are processed within 1-2 business days, and you will receive tracking information once your order has shipped.
What shipping options are available?
We offer standard and expedited shipping options, depending on your location.
Do you accept customer returns?
Yes, we accept returns within 30 days of purchase. Please refer to our return policy for more details.
Do you perform testing on your products?
Yes, we conduct rigorous testing to ensure product safety, including tests for heavy metals and microbial safety. Check product details page for more info on different QA tests.
When do my products expire?
Each product has a printed expiration date on the packaging. For optimal freshness, we recommend using the product before this date.
What methods of payment do you accept?
We accept major credit cards, PayPal, and other secure payment methods via our online store.
Subscription
How do I subscribe to a product?
To subscribe, simply select the subscription option on the product page, choose your preferred delivery frequency, and proceed to checkout.
What is the best frequency for my subscription?
We recommend starting with a monthly frequency, but you can adjust it based on your usage needs.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings or by contacting customer support.
Can I add a discount code to my subscription order?
Yes, you can apply discount codes to your subscription orders during checkout as long as the coupon is valid.
What if I received an email about payment information but don’t have any active subscriptions?
If you received an email about payment issues but have no active subscriptions, please contact our customer support team for assistance.
What happens if the product I'm subscribed to is out of stock?
If the product is out of stock, we will notify you and offer options to delay the shipment, swap the product, or issue a refund.
Are there any hidden fees for subscriptions?
No, there are no hidden fees. You will only be charged for the product and applicable shipping costs at checkout.
How do I update my subscription billing or shipping address?
You can update your billing or shipping address through your account settings under "Subscription Preferences."
How do I change the frequency of my subscription?
You can adjust the frequency of your subscription by logging into your account and modifying the subscription details.
How do I delay my future order?
You can delay your future order by adjusting the next shipment date in your account settings.
What shipping services do you use? Can you ship via FedEx?
We primarily use USPS and UPS for shipping. Special shipping requests, such as FedEx, can be accommodated upon request.
Why did I receive my order after canceling my subscription?
If you received an order after canceling, it may have been processed before your cancellation request was fully processed. Please contact customer support for clarification.
How do I update my credit card information for my subscription?
You can update your payment information by logging into your account and going to the "Payment Methods" section.